Terms & Conditions

1. About Us

This website is operated by Eva's Art & Design, a small business based in Portsmouth, Hampshire, United Kingdom. By placing an order or using this website, you are entering into an agreement with Eva's Art & Design.

Contact: sales@evasartdesign.com

2. Agreement to Terms

By continuing to browse and use this website, you are agreeing to comply with and be bound by these terms and conditions, which together with our Privacy Policy govern Eva's Art & Design's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website or place an order.

3. Our Products

All items sold by Eva's Art & Design are handmade. As a result, slight variations in colour, size, texture or finish may occur between items and product photographs. These variations are a natural characteristic of handmade goods and are not considered defects.

Our 3D printed items are made using biodegradable PLA plastic. Colours may vary slightly from screen to screen due to monitor calibration differences.

Product descriptions and images are provided in good faith and are as accurate as possible, but we reserve the right to correct any errors or update product information without prior notice.

4. Custom & Personalised Orders

We offer custom and personalised orders on request. Please contact us before purchasing to discuss your requirements.

Please note: Under the UK Consumer Rights Act 2015, the right to cancel and return goods does not apply to items that have been personalised or made to your specific requirements. Once a custom order is confirmed and production has begun, cancellations may not be possible.

If you have any concerns about a custom order, please contact us as soon as possible and we will do our best to help.

5. Pricing & Payment

All prices are shown in British Pounds Sterling (£) and are inclusive of any applicable taxes unless otherwise stated.

Payments are processed securely through Shopify. Eva's Art & Design does not store, access or process your payment card details — all payment data is handled entirely by Shopify's secure payment infrastructure.

We reserve the right to change prices at any time. The price you pay is the price shown at the time of your order.

6. Delivery

We aim to dispatch orders within 1–3 working days of payment confirmation. During busy periods (e.g. Christmas, Valentine's Day) or for large custom orders, dispatch times may be longer — we will contact you if there is a significant delay.

Delivery times after dispatch depend on the shipping method chosen at checkout. Standard UK delivery typically takes 2–4 working days, and international delivery via Royal Mail International Tracked typically takes 7–14 working days. We are not responsible for delays caused by Royal Mail, other courier services, or customs processing.

We ship within the United Kingdom and to most countries internationally. International orders may be subject to import duties, taxes or customs fees charged by the destination country — these charges are the responsibility of the buyer.

Risk of loss or damage passes to you upon delivery. If your order arrives damaged, please contact us within 48 hours with photographs and we will do our best to resolve the issue.

7. Returns & Refunds

Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason (cooling-off period). You then have a further 14 days to return the item.

To be eligible for a return:

• The item must be unused and in its original condition
• Items must be returned in their original packaging where possible
• You must contact us before returning — please email sales@evasartdesign.com

Exceptions — the right to return does not apply to:

• Personalised or custom-made items produced to your specifications
• Perishable goods
• Items that have been used or are not in a resalable condition

Return postage costs are the responsibility of the buyer unless the item is faulty or not as described. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Once we receive and inspect the return, we will process a refund to your original payment method within 14 days. Original shipping costs are non-refundable unless the item was faulty.

If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery with photographs and we will arrange a replacement or full refund at no cost to you.

8. Use of Website Content

The content of this website — including design, layout, graphics, text and images — is for your general information and use only and is subject to change without notice.

This material is owned by or licensed to Eva's Art & Design. Reproduction is prohibited without prior written permission, except as permitted by copyright law.

All trademarks reproduced on this website that are not the property of Eva's Art & Design are acknowledged.

9. Cookies

This website uses cookies to monitor browsing preferences and improve your experience. Please see our Privacy Policy for full details on how we use cookies and how you can manage them.

10. Disclaimer of Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website for any particular purpose. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by UK law.

11. External Links

This website may include links to third-party websites for your convenience. These links do not signify our endorsement of those sites. We have no responsibility for the content of linked websites and are not liable for any loss or damage that may arise from your use of them.

12. Governing Law

These terms and conditions and any dispute arising from your use of this website or purchase of our products are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us or email sales@evasartdesign.com. We aim to respond within 1–2 business days.